with a long experience in providing
support and maintenance to critical Computer systems and with
close co-operation with its customers has developed and integrates
a new model of technical support services, in order to improve
the quality and effectiveness of the service, while greatly
reducing the relevant costs.
This model is based on a prepaid number of support hours,
without a time limit, which the customer is purchasing with
the signature of the contract. With such contracts the customer
is only charged for the time that PRECICOM
technicians actually worked to resolve a problem, by deducting
the work hours that were used of those that were bought in
advance. Consumables costs are not included on these contracts
and the customer can either provide them himself or assign
their procurement to PRECICOM,
according to a specified and pre-agreed procedure.
The flexibility of this method allows us to provide, at comparatively
low cost, high level Support Contracts that cover:
Management and Preventive maintenance Services
Diagnostic / Repair Services
services are provided at customer site or remotely via secure
network connection.The support packages are designed to cover
all needs and costs requirements of customers.
Additionally, standard support contracts are also available,
with a monthly cost that covers work and material for specific
time and products and provide support from Monday to Friday
(9:00 – 17:00), with 4 hours response time.
Furthermore, the customer can select a contract tailored to
his needs by adding pro-active monitoring, consultancy days
and remote administration services or he can modify the time
coverage (e.g. 24 Χ 7) or even to cover only specified time