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  TECHNICAL SUPPORT (technical support and management services )
 

 

PRECICOM with a long experience in providing support and maintenance to critical Computer systems and with close co-operation with its customers has developed and integrates a new model of technical support services, in order to improve the quality and effectiveness of the service, while greatly reducing the relevant costs.
This model is based on a prepaid number of support hours, without a time limit, which the customer is purchasing with the signature of the contract. With such contracts the customer is only charged for the time that
PRECICOM technicians actually worked to resolve a problem, by deducting the work hours that were used of those that were bought in advance. Consumables costs are not included on these contracts and the customer can either provide them himself or assign their procurement to PRECICOM, according to a specified and pre-agreed procedure.
The flexibility of this method allows us to provide, at comparatively low cost, high level Support Contracts that cover:

  • Management and Preventive maintenance Services
  • Diagnostic / Repair Services
  • Consultation Services

    These services are provided at customer site or remotely via secure network connection.The support packages are designed to cover all needs and costs requirements of customers.

    Additionally, standard support contracts are also available, with a monthly cost that covers work and material for specific time and products and provide support from Monday to Friday (9:00 – 17:00), with 4 hours response time.

    Furthermore, the customer can select a contract tailored to his needs by adding pro-active monitoring, consultancy days and remote administration services or he can modify the time coverage (e.g. 24 Χ 7) or even to cover only specified time periods.

     
    PRECICOM S.A. --- Αg. Paraskeuis 121, 152 34 Chalandri --- Τel.: +30 210 68 16 160 (12 Lines) - E-Mail: info@precicom.gr